Replacement Policy

Replacement support

The six-month placement agreement includes up to three eligible replacement attempts. Replacement requests are reviewed according to the written agreement and documented circumstances.

Requesting a replacement

• Contact reception on WhatsApp and describe the situation.
• We ask for the relevant dates, duties affected, and any documentation available.
• If the request is eligible under the agreement, sourcing for a replacement candidate begins.

What is not covered

Replacement coverage does not automatically include refunds, helper salaries, transportation, medical expenses, government costs, property losses, or other third-party expenses unless agreed separately in writing.

Availability

Replacement timing depends on candidate availability and your requirements. We do not promise a specific replacement date or a guaranteed match.